Service

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  • Pre-sales
    Pre-sales

    Provide the product's MSDS (Material Safety Data Sheet), COA (Certificate of Analysis).

    • Qualification endorsement: For special industries, proactively provide relevant certifications ( food additive production license, HALAL/KOSHER certification).

    • Package samples in leak-proof bottles, clearly labeled with product name, batch number, specification, and "Weifang Yilan" logo.

    • Record the shipping tracking number, dispatch via DHL, and follow up on the tracking status the next day.

  • During Sales
    DURING SALES

    We will provide the shipping documents such as: invoice , packing list, COA , non-wood packing certificate, FORM E.

    • Delivery Alert: Closely monitor vessel movements.

    • Transportation: Notify customers 48 hours prior to arrival at the destination port to prepare unloading tanks and customs clearance procedures.

  • After-sales
    AFTER-SALES

    Confirm timely delivery and that packaging is intact, undamaged, and leak-free.

    • Quality Verification: Confirm final customer inspection results; in case of disputes, provide reasonable compensation based on third-party test findings.